For all orders:

• $5 Cancellation policy
  
  Cancellation policy
  Please be aware that there is a mandatory $5 cancellation fee if you cancel AFTER you complete your online purchase.
  
  
• Flat rate shipping offer applies only to orders under 1kg
  
  Any orders over 1,000 grams will be charged the actual shipping cost, in any instance where the shipping is over 1,000 grams we will call you to let you know the actual shipping cost before we charge you for the shipping.
  Please note that processing time may take a few days before we contact you by telephone.
  
  
  
• Please contact your charge company
  
  Please contact your charge company and inform them that you are going to make an international online purchase.

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Most common reason is your charge company (their information is printed on back of your credit card) blocks your order to prevent and protect you from international credit card fraud.

What to do?
Please contact your charge company and inform them that you are going to make an international online purchase.

If you still having a problem ordering online, please email : order@canadadrugsuperstore.com with an email title "International order".

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All pricing on CanadaDrugSuperstore.com are in US Dollars.

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There are NO TAX CHARGES on this web site.

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Please click here to go to the Shipping Information page.

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We currently ship to the United States only.

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We currently accept Visa and Mastercard. Please inform your charge company (phone number on the back your credit card) as soon as possible to let them know that you are placing an international order.

We also accept E-Checks.

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We will not provide any refunds after your order has been shipped unless there is a problem with the shipment or items.

Email us if you have any questions: order@CanadaDrugSuperstore.com
alternatively you can call us at: 1-888-595-1393

Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the USPS website with your tracking number often.

If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.

Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.

If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us. It will cost you!

The USPS service will hold your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply.

Option 1: Re-sending

$30 resending fee will apply, we will use Expedited Parcel. ($35 for Xpresspost Parcel upon your request.) We do not make any money on this service, as USPS charges us $18.00 to send your package back to us and it costs $12.00 to resend it to you. (We consume labor and packaging material costs at our expense.)

Option 2: Cancelling your order

$20 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost of $18.00 and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.)

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Cancellation policy
There is no cancellation fee if you cancel after you complete your online purchase. Please also note that you can not cancel any order AFTER we have shipped it from our store.

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Charges will NOT show as CanadaDrugSuperstore.com.

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The Canadian government has very strict requirements for the manufacturing of products in Canada. These requirements are very similar to the requirements found around the world. Some of the the products sold in Canada are actually manufactured in United States and repackaged for sale in Canada.

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No. We do not have all products that are available around the world.
Fortunately, the majority of products are available in Canada.

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No. The majority are less expensive, but there are a few exceptions.

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Due to market fluctuations, prices of items may change from time to time.

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